Navy Federal Credit Union Ranked #1 Among Credit Card Issuers for Customer Experience


VIENNA, Virginia, February 16, 2022–(BUSINESS WIRE)–Navy Federal Credit Union was named the CX Elite brand for credit card issuers (a top 5% brand) in the Forrester U.S. Credit Card Customer Experience Index, 2021.

The credit union ranked first as an industry leader among credit card issuers and the most recommended credit card issuer by its customers/members as well.

“We are proud of the many ways our team serves each member every day,” said Gabrielle Mizerak, assistant vice president of credit card products at Navy Federal. “We aim to always offer card products and resources that truly fit the unique lifestyles and financial goals of our member base, while providing exceptional member service.”

Recently, the credit union improved its cashRewards credit card, giving new and existing cardholders the opportunity to earn up to 1.75% cash back on every purchase. It also introduced new mobile app features for cardholders such as payment reminder notifications, reward redemption, improved card payment options and a new credit card app experience. .

Navy Federal is continually recognized for its dedication to providing value to its members. In Forrester’s proprietary 2021 CX Index™ survey, Navy Federal also ranked #1 among multi-channel banks/credit unions for customer experience. Specifically for credit cards, Navy Federal cards were recently recognized as “Best for Balance Transfer” and “Best for Travel” by GoBankingTariffs and “Best Military Credit Cards” by

“Looking forward, we’re excited to continue to maintain our best-in-class status across all of our credit card offerings this year and bring even more value to our members,” added Mizerak.

About Navy Federal Credit Union: Founded in 1933 with just seven members, Navy Federal now has the distinct honor of serving more than 11 million members worldwide and is the largest credit union in the world. As a member-owned, non-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard active duty, veterans, civilian and contract personnel, and their families. Dedicated to its mission of service, Navy Federal employs more than 20,000 people and has a global network of 350 agencies. For more information about Navy Federal Credit Union, visit Federally insured by NCUA. Equal Opportunity Employer.

*Proprietary survey results are based on consumer opinions of experiences with survey brands. Forrester Research does not endorse any company included in a CX Index™ report and does not advise anyone to select any particular company’s products or services based on the ratings included in such reports.

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Media Contact: Jane Myers
Business communication
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